What are the check-in and check-out times?+
Check-in is between 2:00 PM and 5:00 PM. Check-out is between 9:00 AM and 10:00 AM.
If you arrive after reception closes, late check-in is available via a key safe and
an SMS code; just let us know your arrival time in advance.
Is late check-out available?+
Yes, subject to availability. Fees are $50 to 11 AM, $100 to 12 PM, and $200 to 2
PM. Late checkouts must be prebooked the day prior to departure. Please confirm with
reception.
What are reception hours?+
Monday to Friday 9 AM to 5 PM, Saturday 9 AM to 12 PM, and Sunday and public
holidays 10 AM to 12 PM. Outside those hours, late check-in uses the key safe and an
SMS code.
Is parking available?+
Yes. Every apartment includes one secure, undercover basement parking space at no
extra charge. A limited number of free visitor spaces are available at the front of
the building, and free street parking is usually available nearby.
Is there a security deposit?+
Yes. A $200 pre-authorisation is taken on a credit card at check-in. Credit card
only, Visa or Mastercard (Amex and Diners are not accepted). Cash is not accepted
for the deposit.
How often is housekeeping?+
Housekeeping is not included in the tariff on a daily basis. We can arrange it on
request for an extra charge; just ask at reception.
Are extra beds and children's equipment available?+
A rollaway bed with linen is available at $50 per night, subject to availability.
Portacots and highchairs can each be hired for $50 per stay. Please confirm and book
prior to arrival. Please note: one-bedroom apartments do not have a sofa bed.
Can I request a specific floor or a particular view?+
You can ask, and we will do our best, but nothing can be guaranteed at booking.
Apartments are individually owned, so finishes and outlooks vary; photography is
indicative.
Are the pools heated?+
Yes. Both pools are heated and open year-round. The outdoor pool is held at 28°C;
the indoor pool is a quiet favourite on cooler days.
Is Wi-Fi included?+
Yes. Unlimited Wi-Fi is included in the tariff at no extra charge, throughout the
building and in every apartment.
Is The Crest suitable for Schoolies?+
No. The Crest does not accept Schoolies bookings. We have a strict no-party policy
and quiet hours between 10 PM and 8 AM.
Is smoking or vaping permitted?+
No. The property is strictly non-smoking and non-vaping throughout, including
balconies and common areas.
Are pets allowed?+
Pets are not permitted to stay in holiday apartments.
Do you provide airport transfers?+
No, The Crest does not operate an airport transfer service. The G:link tram stops
300 m from the front door and connects to Helensvale for Brisbane rail; taxis and
rideshare are also widely available.
Is there a restaurant or breakfast on site?+
No. The Crest is a self-contained apartment property, so each apartment has its own
full kitchen. Tedder Avenue, with cafés, bistros, and wine bars, is a two-minute
walk away.
What is the minimum check-in age?+
18. At least one guest on the booking must be 18 or over at check-in.
