Common questions.

Check-in is between 2:00 PM and 5:00 PM. Check-out is between 9:00 AM and 10:00 AM. If you arrive after reception closes, late check-in is available via a key safe and an SMS code; just let us know your arrival time in advance.

Yes, subject to availability. Fees are $50 to 11 AM, $100 to 12 PM, and $200 to 2 PM. Late checkouts must be prebooked the day prior to departure. Please confirm with reception.

Monday to Friday 9 AM to 5 PM, Saturday 9 AM to 12 PM, and Sunday and public holidays 10 AM to 12 PM. Outside those hours, late check-in uses the key safe and an SMS code.

Yes. Every apartment includes one secure, undercover basement parking space at no extra charge. A limited number of free visitor spaces are available at the front of the building, and free street parking is usually available nearby.

Yes. A $200 pre-authorisation is taken on a credit card at check-in. Credit card only, Visa or Mastercard (Amex and Diners are not accepted). Cash is not accepted for the deposit.

Housekeeping is not included in the tariff on a daily basis. We can arrange it on request for an extra charge; just ask at reception.

A rollaway bed with linen is available at $50 per night, subject to availability. Portacots and highchairs can each be hired for $50 per stay. Please confirm and book prior to arrival. Please note: one-bedroom apartments do not have a sofa bed.

You can ask, and we will do our best, but nothing can be guaranteed at booking. Apartments are individually owned, so finishes and outlooks vary; photography is indicative.

Yes. Both pools are heated and open year-round. The outdoor pool is held at 28°C; the indoor pool is a quiet favourite on cooler days.

Yes. Unlimited Wi-Fi is included in the tariff at no extra charge, throughout the building and in every apartment.

No. The Crest does not accept Schoolies bookings. We have a strict no-party policy and quiet hours between 10 PM and 8 AM.

No. The property is strictly non-smoking and non-vaping throughout, including balconies and common areas.

Pets are not permitted to stay in holiday apartments.

No, The Crest does not operate an airport transfer service. The G:link tram stops 300 m from the front door and connects to Helensvale for Brisbane rail; taxis and rideshare are also widely available.

No. The Crest is a self-contained apartment property, so each apartment has its own full kitchen. Tedder Avenue, with cafés, bistros, and wine bars, is a two-minute walk away.

18. At least one guest on the booking must be 18 or over at check-in.